Cloud to
Ground
Operational transformation leaders, from strategy to execution.
Two operational leaders.
Impact that lasts.
We work as a duo: in life and with clients. Because the best outcomes come from real partnership. We help leaders turn strategy into operational reality across organisations with very different starting points and maturity. Depending on the situation, we step in as sparring partners, fractional leaders or interim executives - making change work in the real world, with real people.
Two senior executives.
One partnership.
We bring our combined experience to every engagement. We connect boardroom intent with operational reality – so change lands, sticks, and keeps working long after we leave.
We’ve seen operations from every angle: from boardroom to frontline. We’ve worked with executive boards, customers, shop-floor teams, and unions/ works councils. And we’ve done it at scale: we saw operations across 30+ countries and 10+ industries, in asset-heavy and asset-light models, spanning manufacturing, logistics, and service operations.
We share a leadership backbone shaped by operations with the problem solving and structuring skills of consulting. We think in systems, simplify complexity for senior leaders, and connect decisions at the top with execution on the ground. We lead with heart and conviction: building trust, aligning stakeholders, and creating the conditions for change that lasts.
We bring deliberately different lenses to the same problem: combining engineering, wholesale, and physical operations with data, machine learning, and service environments. Together, we test assumptions, challenge shortcuts, and translate what works across contexts, so leaders make better decisions and teams can execute them.
Two senior executives.
Hands-on.
Executive operators who turn strategy into operational reality - from cloud to ground.
Core industries: E-COMMERCE · RETAIL · TECHNOLOGY · ELECTRICAL DISTRIBUTION · 3PL / CONTRACT LOGISTICS (WAREHOUSING, TRANSPORTATION & FREIGHT NETWORKS) · PARCEL, LINEHAUL & LAST-MILE · TELECOMMUNICATIONS · REAL ESTATE
Executive operator in supply chain, transport and network operations. Most recently, Ben helped Sonepar as SVP to modernise its global supply chain and transport operations by building state-of-the-art end-to-end, data-led mechanisms across 40+ countries. Previously at Amazon, Ben served as EU Peak Captain through COVID-driven hypergrowth, led the central Network Execution function across 26 countries and 100+ sites - while owning outsourced 3P logistics operations and €5bn+ in related procurement. Earlier, he led DHL Supply Chain’s telecom and technology business as Managing Director for the DACH region. Before that, he was VP Global Operations Excellence at DHL Supply Chain, and and worked in management consulting. Ben is known for turning strategy into operational reality. He brings razor-sharp clarity, structures complexity from the end goal backwards, and raises the bar so teams deliver.
Focus areas E2E operating mechanisms · Working backwards · Clarity in complexity · People-engaged bar-raising leadership · Transformation delivery · Operational excellence at scale · Contract negotiations · Turnaround to high performance · Stakeholder alignment
Core industries: FASHION RETAIL & APPAREL (SPORTS & LIFESTYLE) · CONSUMER ELECTRONICS · AEROSPACE · 3PL/ CONTRACT LOGISTICS (WAREHOUSING & DISTRIBUTION CENTRES) · MARKETING & MEDIA SERVICES · TOURISM & DESTINATION MARKETING
Executive operator across supply chain and services. Strong in operations excellence, automation, and operating model design. Most recently, Laetitia led operations as COO for Dentsu DACH. She modernised core operations, systems, and functions. She used automation and agentic AI to lift process efficiency at scale. Previously at Adidas, she built the first Operations Excellence function. She led a €100m+ investment agenda to deploy warehouse robotics, RFID, labor management system, process and data automation. Earlier, she held full P&L as Managing Director at DHL Supply Chain France. She turned around underperforming operations to lift service, cost and execution. Before that, she worked in management consulting. Laetitia is known for building operating models that stick. She sets clear priorities, runs a tight cadence, and leads people through change with calm, crisp decisions.
Focus areas Process efficiency · Automation & AI · Data & machine learning · Agentic AI · Maturity models · Standardisation at scale · Functional excellence · Compassionate and people-centric leadership mechanisms · Project management excellence
A trusted community on demand.
Earned through shared delivery.
We’re community builders by nature - in our work and in our lives. Over the years, we’ve built a close network of operators and specialists who share our work ethic. Many we’ve known for years and worked with directly. When deeper expertise adds real value (across data & analytics, change delivery, operating models & governance, or leadership & team effectiveness) we bring the right people in as an extension of our team. Accountability stays with us.
Tap into our networkFour ways we step in when it matters.
From stepping in as hands-on executives to acting as discreet sparring partners, we work where clarity, momentum, and delivery matter most - where leadership intent meets operational reality.
When you need senior operational leadership now, without waiting for a full search or the new hire.
We step in as interim (3–12 months, near full-time) or fractional leaders (1–x days per week) with clear mandates to stabilise, improve or transform core operations.
Typical rolesCOO / Head of Operations · Head of Supply Chain & Transport · Head of Procurement (direct & indirect) · Head of Operations Excellence · Transformation Lead · Managing Director · Program Manager
For critical initiatives where delivery is drifting, resistance is high, or accountability is unclear.
We take ownership of complex programs by bringing structure, governance, and momentum, aligning stakeholders and driving execution until outcomes are delivered and embedded.
Typical programsOperating model redesign · Supply chain, logistics and fulfilment transformation · Process efficiency and cost reduction · Automation and AI implementation · Systems rationalisation and landscape simplification · Performance improvement and restructuring · Large commercial programs and contract negotiations
A trusted, experienced sparring partner when it feels lonely at the top and decisions are complex.
We work discreetly with senior executives and investors on strategy, operating models, and capital allocation - bringing an operator’s perspective to critical calls.
Typical topicsDesigning and developing winning teams, from your first team to key individuals and your own role as a leader · Strategic options, scenario reviews and high-stakes decisions, framing choices, risks and trade-offs · Preparation and follow-up for boards and investment committees, sharpening storylines, anticipating questions and influencing key stakeholders · Onboarding support for new-in-job
Fast diagnosis without theory theatre and powerful outside-in perspectives.
We assess operations as they actually run (across teams with different maturity levels) and translate insight into a practical roadmap from strategy to execution, grounded in the company’s real constraints.
Typical diagnosisProject and project portfolio health check · Data maturity review: “Ready for AI?” · KPI and performance management system review · Operations Excellence maturity scan · Procurement and vendor governance health check · Team capability and leadership bench assessment
Leaders, companies and investors,
who win through execution.
We work where execution decides outcomes and where leadership needs a pragmatic, people-centred path from strategy to execution, grounded in uneven maturity across teams and sites.
CEOs, COOs and Managing Directors
Senior leaders stepping into new roles or leading critical change - often under pressure, with complex stakeholder landscapes and little margin for execution risk. We help turn intent into traction, quickly and credibly.
SME and Multi-Nationals
Organisations where operations sit at the heart of the P&L, across logistics, distribution, retail, consumer goods, and service environments. Especially when performance varies across sites, systems don’t quite fit reality, and leadership needs a clear way forward that teams can actually execute.
Private Equity and Growth Investors
Private Equity and growth investors in operationally intensive businesses who want more than a deal thesis. We support governance, leadership benches, and day-to-day performance - helping portfolio companies move from plans to results, without breaking the organisation.
We are based in Zurich and work with clients across Europe and beyond.
A short conversation
to see if we are the right partners.
Most engagements start with a short call to understand your context and whether we are the right partners for you:
- Your situation, challenges and priorities
- Where operations, organisation and leadership stand today
- What kind of support would create the most impact
Leave a few lines below and we will get back to you personally.